Introduction
Welcome to Cultiv8 Wine (“we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website (www.cultiv8wines.com) and use our services. This policy also explains your rights regarding your personal data and how you can exercise them.
Data Controller
Cultiv8 Wine
Address: Cape Town, South Africa
Email: [email protected]
Date
Effective Date: 20 June 2024
1. Information We Collect
1.1 Information You Provide
- Personal Identification Information: Name, email address, postal address, phone number.
- Payment Information: Credit card details, billing address (processed securely and not stored by us).
- Account Information: Username, password, and preferences.
1.2 Information We Collect Automatically
- Technical Data: IP address, browser type, operating system, device information.
- Usage Data: Pages visited, time spent on the website, clickstream data.
1.3 Information from Third Parties
- Social Media Platforms: If you choose to link your social media accounts, we may receive information from these platforms according to their terms of use and your privacy settings.
2. How We Use Your Information
2.1 To Provide and Improve Our Services
- Process and fulfill your orders.
- Communicate with you regarding your orders and provide customer support.
- Personalize your experience on our website.
- Improve our website and services based on user feedback and analytics.
2.2 Marketing and Promotions
- Send you newsletters, promotions, and special offers (you can opt-out at any time).
- Conduct surveys and market research.
2.3 Legal Compliance
- Comply with legal obligations and respond to lawful requests from public authorities.
3. Sharing Your Information
3.1 With Service Providers
We may share your personal data with trusted third-party service providers who assist us in operating our website, conducting our business, and providing services to you, such as payment processors, shipping companies, and marketing agencies. These third parties are contractually obligated to protect your information and use it only for the purposes specified by us.
3.2 With Legal Authorities
We may disclose your personal data to comply with legal obligations, enforce our policies, respond to claims, protect our rights, property, or safety, or prevent illegal activities.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity.
4. Data Storage and Security
4.1 Data Storage
Your personal data is stored on secure servers located within the European Economic Area (EEA). We retain your data only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
4.2 Security Measures
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and secure storage.
5. Your Rights
5.1 Right to Access
You have the right to request access to the personal data we hold about you.
5.2 Right to Rectification
You have the right to request correction of inaccurate or incomplete personal data.
5.3 Right to Erasure
You have the right to request the deletion of your personal data under certain conditions.
5.4 Right to Restrict Processing
You have the right to request that we restrict the processing of your personal data under certain conditions.
5.5 Right to Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
5.6 Right to Object
You have the right to object to the processing of your personal data under certain conditions, including for direct marketing purposes.
5.7 Right to Withdraw Consent
If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time.
6. Exercising Your Rights
To exercise your rights, please contact us at [email protected]. We will respond to your request within one month. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the new policy on our website and, where appropriate, by other means. Your continued use of our website after any changes indicates your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Cultiv8 Wine
Email: [email protected]
Address: Cape Town, South Africa
By using our website, you consent to the collection, use, and sharing of your personal data as described in this Privacy Policy. Thank you for trusting Cultiv8 Wine with your personal information.