Introduction
At Cultiv8 Wines, we are committed to providing high-quality rosé wines that resonate with your imagination and nostalgic memories. We understand that sometimes things don’t go as planned, and you may need to return or exchange a product. This Refunds and Returns Policy explains the process, conditions, and timeframes for returning products and obtaining refunds. Our goal is to make this process as straightforward and fair as possible.
How to Initiate a Return
If you need to return a product, please follow these steps:
- Contact Us: Email us at [email protected] with your order number, the product you wish to return, and the reason for the return.
- Approval: Wait for our customer support team to approve your return request and provide you with a return authorization number.
- Shipping: Pack the product securely in its original packaging, include the return authorization number, and ship it to the following address:
Cultiv8 Wines
Cape Town, South Africa
Conditions for Returns
General Conditions
- Timeframe: Returns must be initiated within 30 days of the delivery date.
- Original Packaging: Products must be returned in their original packaging and in the same condition as received.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
Specific Product Requirements
- Wine: Wine is a natural product that needs to be stored correctly. If you find the wine faulty or corked, we would love to replace it for you.
Refund Process
Inspection
Once we receive your returned product, we will inspect it to ensure it meets the return conditions. If the product is approved for a refund, we will process your refund within 7-10 business days.
Refund Method
Refunds will be issued to the original method of payment. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
Fees and Costs
- Return Shipping: You are responsible for the cost of return shipping unless the product is faulty or we made an error with your order.
- Restocking Fee: There is no restocking fee for returned items.
Exchanges
If you wish to exchange a product, please follow the return process outlined above and indicate that you would like an exchange. Once we receive and inspect the returned product, we will process the exchange and ship the new product to you.
Customer Support
For any questions or concerns regarding returns and refunds, please contact our customer support team:
Email: [email protected]
Address: Cape Town, South Africa
Conclusion
We strive to make your experience with Cultiv8 Wines enjoyable and satisfactory. If you are not completely satisfied with your purchase, please let us know, and we will do our best to resolve the issue promptly. Thank you for choosing Cultiv8 Wines.
Effective Date: 20 June 2024